Trust & Safety

When shopping with us, we want you to feel perfectly secure and safe — and we’ve taken several measures to ensure this as well. Read how we securely process your data and payments.

SECURE, SAFE

Security At It's Finest

Perfect Mall Nigeria uses 256-bit encryption (one of the highest website security protocols) to securely process customer data and payments, keeping out the bad guys who might try to spy on, or steal your data/information. Every data you transmit is securely passed between Perfect Mall, our Payment Gateways, and you — without a prying third eye. If you don’t know what encryption is, read up here.

YOU’RE INSURED

Insurance For Everyone

Every Perfect Mall customer is covered by our Comodo insurance — every time you shop on PerfectMall, you are insured up to $10,000 protecting your purchase. This means you can shop to your heart’s content – as much as you like, without holding back. You can click here to see our insurance, backed by Comodo SA.

So, what are you waiting for? Getting shopping and fill those carts quickly!

Other Ways Perfect Mall Is Keeping You Safe

Buyer Safety Algorithms

Perfect Mall has in store, algorithms to automatically monitor data for patterns, and quickly detect potential risks and violations.

Trust and Safety Teams

In addition to secure algorithms and automated tools, Perfect Mall has a team fully dedicated to buyer protection and ensuring that Perfect Mall is at the highest levels of security at all times.

Buyer Protection Program

Perfect Mall’s Buyer Protection program is one of the best you can find. If you pre-pay for eligible item and your order doesn’t go as planned, you’re 100% protected. Either a refund is issued, or your product is replaced – no questions asked!

How you can improve your shipping experience

Ask Questions

If you have questions/concerns about a product, it is very easy to contact us. Just visit our contact page and fill out the form, or use the live chat feature. Our support team are always on hand to assist you.

Before you proceed to make your payment, take a second to check that your order contains the items and quantities you want.

Double-Check Your Billing/Shipping Details

Before processing your payment, kindly ensure your contact details are accurate to make sure that you can easily be contacted about your delivery.

Keep An Eye Out For Our Messages

After you place your order, Perfect Mall will send you an order confirmation by both SMS and email. All future correspondences will be sent to those details as well.

Pre-paying for your order means that you’re covered by our Buyer Protection program.